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New 1pcs cat dog ID tag Free engraving dog Collar pet Charm Pet name pendant Bone Necklace Collar Puppy cat collar accessory

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New 1pcs Free engraving dog Collar pet Charm cat dog ID tag Pet name pendant Bone Necklace Collar Puppy cat collar accessory

Dear customer,
since we have shipping date limitation, please be sure to leave us the engrave information upon placing an order, this is quite important. we will try to contact before delivery time expired, if we didn’t get the engrave information within 3 days, we’ll send you a blank one and we will not bear the inconvenience resulting on it! Hope for your generous understanding and kind cooperation. Thanks.

Shape: Bone/ Round/Heart/Fish/Shield
material: Stainless Steel

Size: S Suitable for pet: cats and puppy small dogs

Size: M Suitable for pet: Medium dog

Size: L Suitable for pet: large dogs

Please leave message in order!

Customized text (Reference Photo)
Name+Phone number+Gender+ pattern No.

Examples:
Snow + 1564213245+ Boy + 2

Sales model: Retail / Wholesale / Dropshipping

Enjoying your shopping!!!

Many thanks for your order firstly, please kindly notice the following:

No Tracking number for small order( order price < $20), cause it will increase your buying cost, we just try to offer the best price for you.

We will send the parcel to you via China Post Ordinary Small Packet Plus airmail(can’t track),it needs about 25-60days to reach you.If you have not received the parcel within 60days(Brazil 90 days ),please contact us freely, we will refund you all the money.

Hope you could understand.
Or you can choose another Shipping method China Post Registered Air Mail which can be tracked.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of ThePetsAtHome (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of www.thepetsathome.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Why shop with us

700+ Clients Love Us!

We offer best service and great prices on high quality products

Shipping to 185 Countries

Our store operates worldwide and you can enjoy free delivery of all orders

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2000+ Successful Deliveries

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